Policies
We are here to assist you in any way we can.
Shipping & Returns
Shipping Policy
We carefully prepare each order with love from our factory in Melbourne.
Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email as soon as your order is shipped.
Shipping Timeframes
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (if available)
- Shipping times may vary during peak periods or sales.
Shipping Rates
Shipping costs are calculated at checkout based on your location and chosen shipping method.
Where We Ship
We currently only ship within Australia.
Tracking Your Order
Once your order is on its way, you’ll receive tracking details via email. If you haven’t received tracking info within 3 days, feel free to reach out to us at contact.byjovi@gmail.com
Returns & Exchanges
Our policy for returns and exchanges
Because our products are personal care items, we’re unable to accept returns for change of mind. We hope you understand, it’s all about keeping things safe and hygienic.
I have an issue with my order
Whether your item arrived damaged, incorrect, or something just feels off, please contact us within 7 days of receiving your order. We’ll do everything we can to make it right.
Get in touch: contact.byjovi@gmail.com
Be sure to include your order number and a photo if there’s a product issue, this helps us resolve things quickly.
Still need help?
Head to our FAQs page for more info.
Alternatively you can email us directly at contact.byjovi@gmail.com
or message us on Instagram by.jovi_ for quicker response to questions.